Delivery & Returns Policy

Shipping

• Orders are ready to ship within 1-3 business days. Custom items are made to order and will take a little longer. Please allow 2-5 days for your personlised or custom orders to prepare and print before shipping.
• Estimated delivery times with An Post Standard Mail are:

Ireland: 2-3 working days
UK: 5-7 working days
Europe: 7-10 working days
USA: 10-14 working days
Australia: 14-21 working days
Rest of the World: 14-21 working days

• Orders are sent with An Post Standard Mail and are not tracked
• If you have any questions regarding your order please contact hello@underthewillow.ie
• Prints sized medium and under are shipped flat in a sturdy mailer with a rigid backing board and placed in a protective, biodegradable cello sleeve to avoid damage. Large prints are rolled, with a protective top sheet and shipped in a sturdy mailer tube.
• Cards are packaged in a protective, biodegradable cellophane sleeve and shipped flat in a large envelope with rigid backing to avoid damage.

Sending a gift?

• I am more than happy to ship this directly to the recipient and will also include a gift note free of charge. Please be sure to add the recipients shipping address and the gift message to accompany your order. Please leave your gift message by writing in the ‘NOTE ON MY ORDER’ box at checkout

Returns policy

• Unused and unopened products may be returned within 14 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs. Used, opened, or sale items cannot be returned
• Framed art prints are final sale and cannot be returned.
• Personalised or customised orders are non-refundable and can not be returned or refunded  
• Once your returned item(s) have been received, your original method of payment will be credited, excluding non-refundable shipping costs. Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.
• If you wish to return an item that was gifted to you, please contact hello@underthewillow.ie

How to return an item:

1. Unused and unopened products may be returned within 14 days of receipt. Make sure your item qualifies.
2. Please contact Joan hello@underthewillow.ie before you return an item(s). An address for the returned item(s) will be issued to you.
3. Return your order along with a copy of the packing slip. Please use original or secure packaging with proof of postage. Under the Willow Print Co. will not be responsible for refunding orders lost or damaged in transit. 
4. Once your returned item(s) are received, you will be credited to your original method of payment excluding non-refundable shipping costs as soon as possible. 

Please note refunds may take up to 10 business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact me hello@underthewillow.ie