- Frames not included
All artwork and prints are unframed. Images shown throughout the site are for framing suggestions only. Please note that all prints are standard sizes and will fit most shop bought frames. For print sizes please see individual listings.
- Cancelling Orders
Orders (excluding personlised and custom orders) may be canceled once the order has not been shipped. Orders can not be canceled once they item(s) have been shipped. All custom/personlised ordered can not be canceled once work has commenced on the design. If you would like to cancel an order please get in touch as soon as possible.
- Shipping
All items are sent via An Post standard Irish mail and are not tracked. Once your order has been sent there is no way to track your items while in transit. If you would like your order tracked please contact hello@underthewillow.ie to arrange.
- Free Local Delivery
Free local delivery applies to areas in the Oldtown & Ballybougal area only. If free local delivery is requested for an order and the delivery address is not within these locations an additional delivery charge will be requested. Orders can not be shipped until outstanding delivery charge has been paid in full. Please allow 2-3 days for free local delivery.
If you are unsure if you qualify for free delivery please contact hello@underthewillow.ie
- Lost or damaged Orders
Under the Willow Print Co. currently uses An Post standard shipping methods for all orders unless otherwise stated and is not responsible for refunding or reshipping lost or damaged orders lost or damaged in transit. Under the Willow is not responsible for lost or missing orders due to an incorrect address at checkout.
If you have any issue with a lost or missing order please contact hello@underthewillow.ie
- Personlised/ Custom Orders
Personlised/ Custom orders are non-refunable and may not be canceled once work has commenced on the design. Under the Willow Print Co is not responsible for any spelling errors, typos or mistakes made on personalised or custom orders once design proof has been approved. By approving your final design proof you accept responsibility for the design layout, wording, spelling, and information as shown on design proof. Under the Willow are not responsible for errors noticed after final proof approval. Edits and reprints will incur a reprint charge.
- Gifting service
Under the Willow will add your gift message to your purchased greeting card or add a gift message card to your print order free of charge. Messages are digitally printed inside a purchased greeting card or on a complimentary gift message card when purchasing a full price print. Gift wrapping is not included. Printed gift messages can not be added to sale items. For any special requests, please contact hello@underthewillow.ie
- Gift cards
Gift cards are valid for 12 months from date of purchase. Gift cards are non-refundable.
- Exchange policy Under the Willow Print Co. does not offer exchanges at this time, but I will always try to be as accommodating as I can. Please feel free to contact me hello@underthewillow.ie
- Content Use
If you wish to use any of my content or make reference to Under the Willow Print Co. publicly please contact me for permission hello@underthewillow.ie. I will ask that you provide credit for any content you intend to use online. Where possible, I am happy to provide high quality images for use and answer any questions you may have. All visual content, logo, photos, designs, graphics or other content remains the intellectual property of Under the Willow Print Co. You may not publish or reproduce any material belonging to Under the Willow Print Co. without permission. Under the Willow Print Co. reserves the right to request any third-party remove any copyright materials.
- T&C Policies
Under the Willow Print Co. reserve the right to change any of these policies at any time. Please contact hello@underthewillow.ie if you have any questions about the above information.
Wholesale Terms
Under the Willow Print Co. terms of business for wholesale customers set out the basis on which Under the Willow Print Co. will provide business services and or goods to you. By proceeding with your Under the Willow Print Co. wholesale order you agree to the terms. Please ensure that you read this and if you’ve any queries please contact us.
- All wholesale order payments are handled off site. No payment will be taken for wholesale orders placed through the wholesale area.
- All orders are subject to an additional shipping charge which will be added to your final invoice.
- Final invoices will be sent directly to the email address provided at time of order and will outline all payment instructions.
- Wholesale orders require a 50% deposit of order total plus shipping before order can be processed and dispatched.
- Wholesale orders require a minimum order total of €60.
- Orders can not be confirmed until deposit has been received.
- All orders are ready to ship within 5-10 working days of receipt of deposit.
- Orders may be cancelled within 2 days of confirmation of order. Any cancelations after this period will require balance payment to be made in full.
- Deposits are non-refundable.
- Remaining order balance is due within 21 days of invoice date.
- Any overdue payments are subject to a late payment charge.
- Wholesale orders are sent via registered postal service or courier. Shipping will be calculated once your order has been submitted and added to your order. Tracking will be provided once orders have been dispatched.
- Under the Willow Print Co. Art Prints come unframed. Frames are not included.
- Please note all visual content, logo, photos, designs, graphics or other content remains the intellectual property of Under the Willow Print Co. and are protected by copyright laws. You may not publish, reproduce or share any material belonging to Under the Willow Print Co. without permission. Under the Willow Print Co. reserves the right to request you remove any copyright materials at any time.
